• Do I need to register before placing an order?
  • How do I register?
  • What if I forget my login password?
  • How can I change my account password?
  • How do I unsubscribe from your email newsletter?


  • How can I choose the size?
  • What is free size/one-size ?
  • Can I remove item from the shopping cart?
  • What happens if my item is out of stock?
  • Can you custom make the item(s)?

Ordering & Payment

  • Can I modify or cancel my order?
  • If I want to change information (such as color, size, shipping address, shipping method) of a paid order, what can I do?
  • What secure payment methods are accepted?
  • How do you secure my payment information?
  • Why do I get less refund for the item(s) sometimes?

Shipping & Handling

  • Where does my order ship from?
  • What countries do you ship to?
  • Does ShoeBeFly ship to multiple addresses?
  • What delivery companies do you use?
  • How much is the shipping fees?
  • Is there any additional fee or tax?
  • Does UPS/DHL require a signature on delivery?
  • Do you ship to PO BOX and APO/FPO/AFP military address?
  • How fast can I expect my order?
  • How can I track my order?

Coupons & Discounts

  • How can I use the coupon ?
  • Do my coupons expire?

Return & Exchange

  • What is your return policy?
  • How can I return or exchange an order?
  • How soon can I expect my refund for return?
  • Why did ShoeBeFly fail to refund you sometimes?
  • If I receive a wrong/damaged/defective item, what should I do ?
  • What should I do if an item is missing from my order?
  • Where can I return the item to ?
  • What shipping company can I choose for return?

Customer Support

Sorry that we don’t provide phone and live chat service at this time. If you run into any issues, feel free to drop us an email at [email protected].